Complaints
Tell us when we get it wrong.
Every complaint gets a named person, a deadline and a written answer.
Step one
Tell us
By email to info@tradiam.africa, by phone on +254 711 221 221, or by letter to our Westlands office.
Step two
We acknowledge it
Within x business days, naming the person handling it.
Step three
We resolve it
Within x business days, with a written answer.
Raise a complaint.
Tell us what happened. Include your account number if you have one.